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The Necromingicon
The Book of the Howlings of Ming, Seeker After Arcane and Esoteric Truths
It's time to put on makeup... 
12th-Mar-2008 04:14 pm
7110
More Orange muppetry!

Contract end (and hence upgrade) time again. From analysing my last 3 months' bills, I was all set to defect to Vodafone and the Nokia N95 8Gb so I called for a PAC code. It was a bit of a solemn moment as I'd been with Orange for some 12 years!

As expected, they made me a retention offer. Not so expected; the terms:
44% reduction in line rental
250Mb data allowance
N95 + 8Gb card (OK, so, not quite the phone I wanted but close enough)

But, the First
Chap I was speaking to was suddenly unsure if they were still bundling the 8Gb card. He said he'd check and call back. Did he? Did he bloody hell!

But, the Second
Called Orange the next day. Woman I spoke to said 1) No, they were no longer bundling the 8Gb card but could include a 2Gb one 2) Data wasn't inclusive after all. I pointed out this made the deal a lot less attractive so she offered a further rental for the first half of the contract period. OK..., I said. Then she found the phone was out of stock but they would text me when it was!

But, the Third
Got the text today, only one day later. I insisted on another walkthrough the contract terms. Just as well... The rental reductions had been forgotten so I started by mentioning the original discussion, intended as context for the line rental reduction. She interrupted, checked, and said I could have the data inclusive after all.

So, it's now on its way. Needless to say, I will be checking the contract very carefully! How hard can it be to record what you can and have offered a subscriber?!
Comments 
12th-Mar-2008 05:27 pm (UTC)
It might be my imagination, but Orange do seem do have gone downhill since they merged/brought out Freeserve/Wanadoo/Whatever!

We went through similar conversations last year when we got our N73s. We wanted the new customer deal in the Orange catalogue. Despite all the "existing customers get the same" claims we had to be firm to get what we wanted.

They also "lost" a £10 top-up on David's new pay-as-you-go phone, one I'd had to get when I ordered the phone online. After a week of phone calls, all promising it would be fixed, I got my credit card company to deal with it!
12th-Mar-2008 09:32 pm (UTC)
Nope, ever since Orange was sold to France Telecom, it's been on a downward spiral. It's all Vodafone's fault. It acquired Mannesmann in Germany. Mannesmann owned Orange and the only way the regulatory authorities would approve the acquisition was if Vodafone divested Orange...
5th-Apr-2008 10:49 pm (UTC) - thanks much
Anonymous
favorited this one, brother
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